Cancellation and Refund Policy

Last Updated: 25 November 2025

SVS Trust Core LLP (“we,” “us,” or “our”) cares about providing transparent and fair terms for cancellations and refunds. This policy applies to business dealings and service agreements under our parent company structure, including our support for Spy Verification Services.

1. Cancellation Policy

• You may request cancellation of your order or service at any time before the verification process has begun.
  
  
• To cancel, please contact us via our official communication channels. Provide your order details (such as reference number, name, and date of purchase) so we can process your request.
  
  
• Once the verification process has started (e.g., background check has begun), cancellation is not permitted.
  
  

2. Refund Policy

• Refunds are considered only for orders cancelled before the verification work begins.
  
  
• The amount to be refunded may exclude any non-recoverable costs or administrative fees, depending on how far along the process was initiated.
  
  
• Refunds are processed using the same payment method used during the transaction, unless otherwise agreed.
  
  
• Once approved, refunds may take a reasonable number of business days to reflect in your account, depending on payment provider policies.
  
  

3. Process to Request Cancellation / Refund

1. Reach Out: Email or call us with your order information.
   
   
2. Review: We will verify whether your request qualifies (i.e., whether the verification has not yet begun).
   
   
3. Refund Decision: If eligible, we’ll approve the refund and initiate the payment back.
   
   
4. Confirmation: We will send a confirmation once cancellation and refund are processed.
   
   

4. Non-Refundable Scenarios

• If the verification process has already started, no refund will be given.
  
  
• Any requests made after the process begins are treated as non-cancellable and non-refundable.
  
  
• In the event of partial work (if we have already incurred costs), we reserve the right to deduct those costs in proportion to the work done, as determined by us.
  
  

5. Contact for Cancellation / Refund

For any cancellation or refund-related queries, you can reach out to us at:

SVS Trust Core LLP
Address : 103-104, 1st Floor, Bhannot Bhawan, Commercial Complex Azadpur – 110033
Email Address : info@svstrustcore.com
Phone Number : 011-613 64140 and 011-613 64166

Please mention “Cancellation / Refund Request” in your subject or when you call.

6. Changes to this Policy

• We may update our Cancellation & Refund Policy from time to time to reflect operational or regulatory changes.
  
  
• Any significant changes will be communicated via our website, and the “Last Updated” date will be revised.
  
  
• Your continued use of our services after changes reflects acceptance of the updated policy.